1. Commitment to Care: We provide high-quality dental care through NHS and private services, ensuring your oral health is our priority.

2. Access to Appointments: We aim to offer timely appointments. NHS appointments are subject to capacity, and once full, appointments may be offered privately.

3. Regular Attendance: To remain active, patients should attend appointments or notify us if unable. Inactivity over two years may result in removal from the active list, to allow others access.

4. Communication: We will send appointment reminders. It is your responsibility to confirm or reschedule. Failure to respond may lead to removal after two years of non-attendance.

5. Fairness and Respect: We treat all patients with dignity, regardless of NHS or private status. We expect the same in return.

6. Feedback and Complaints: We value your feedback. If you have concerns, please contact us promptly; we are committed to resolving issues fairly.